Triple Guarantee!
We Make Your Life Easier
Better Product Guarantee
At every price point, our goal is to deliver a higher-quality tool than you’ll find anywhere else. While many tools look alike, true performance can only be proven through use. That’s why we offer a 30-day, unconditional, money-back satisfaction guarantee on all stocked consumable products.
Use the tool as intended - if you’re not 100% satisfied, we’ll buy it back. No exceptions. All equipment and machinery purchases are covered by applicable manufacturer warranties.
Faster Service Guarantee
We strive to answer your call by the second ring and ship your order the same day. Most orders ship within two business days anywhere in the continental United States.
Standard Shipping for orders under 50 lbs is UPS 2-Day Delivery. Orders of $400 or more ship with a $3.50 handling fee. Orders under $400 ship for a flat $17.95 shipping fee plus $3.50 handling.
Any air shipment exceeding 50 lbs will be split, with the balance shipped via ground. Orders containing HazMat items incur a $69.95 air service fee. Customers may select ground shipping to avoid HazMat fees. Oversized items may require ground shipping or incur additional charges.
Customers in Alaska or Hawaii are charged $49.95 for 2-Day Air service. Next-Day Air service is available for $99.95.
Heavy or oversized items requiring truck shipment will be charged freight. For international orders, we will obtain a freight quote and contact you for approval prior to shipment.
With several million dollars of inventory stocked in our Knoxville warehouse, we maintain a 98% order fill rate.
Value Pricing Guarantee
We focus relentlessly on efficiency to offer the lowest possible prices. By investing in advanced technology, operating from a modern warehouse, purchasing directly from manufacturers, and buying in volume, we eliminate unnecessary costs.
Our pricing philosophy is simple: we charge less than our competitors. If you find the same product for a lower price elsewhere, show us - we’ll match it.
We’re Here for You
- Monday - Friday, 7:30 AM to 6:00 PM EST
- Order online, by phone, or by fax
- No minimum order size
- Orders placed by 5:45 PM ship the same day
- We accept credit cards, debit cards, and credit terms (call 866-291-9613 for details)
Service Is Our Priority
- Orders received between 7:30 AM and 5:45 PM EST ship same day
- Orders over $400 ship UPS 2-Day with only a $3.50 handling fee
- Orders under $400 ship UPS 2-Day for $17.95 plus $3.50 handling
- HazMat fees are covered on ground shipments for adhesives and sealers
- Sinks and heavy items ship via freight at actual cost
- International customers receive freight quotes for approval before shipment
Even with our guarantees and commitment to service, mistakes can happen. If you ever experience an issue with one of our products or services, please call us. Our trained service team is ready to help and committed to making it right.