Our Commitment

This Is Our Commitment to You

Every time you shop with BB Industries, you’ll receive better service and better value - guaranteed.

How do we do it?

The same way trusted brands like Amazon, Costco, and Zappos do - we commit to it.
  • We commit to buying in volume, so you don’t have to. We maintain long-standing relationships and contracts directly with major diamond tool manufacturers. By buying directly from the factory and eliminating middlemen, we pass the savings on to you.
  • We commit to keeping our overhead low by operating in one of the most cost-effective regions in the U.S., strategically located near major shipping hubs.
  • We commit to passing those savings directly to our customers.

30-day, unconditional, money-back satisfaction guarantee

With more than two decades of industry experience, we offer some of the highest-quality tools available for stone, tile, and concrete applications. That experience allows us to confidently stand behind our products with a 30-day, unconditional, money-back satisfaction guarantee on all consumable items.

Use the tool as intended - if you’re not completely satisfied, we’ll buy it back. No exceptions. All equipment and machinery purchases are covered by applicable manufacturer warranties.

Orders may be placed online or by phone.

Phone: 800-575-4401
Available Monday - Friday, 7:30 AM to 6:00 PM EST. Orders placed by 4:30 PM ship the same day.

Standard shipping for orders under 50 lbs is UPS 2-Day Delivery. Orders of $400 or more

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